Second bad experience at the Apollo Banala Leaf, Tooting. You can see the link at the end of this post about the previous review following a poor service. This time, (a few months ago) we went there after booking a table for 6.
When we arrived at the restaurant, there was only a couple eating. We had ordered the starters and the drinks. Usually, when we go to restaurant as a family, we first have the starters and order the food only after /nearly finishing with the starters (I am sure a lot of people do the same). It wasn't even 10 minutes of ordering the food, when the phone rang and the staff was taking a booking for a table of 7-10 or something. He immediately came to us and said; 'I have 10 white people coming to eat soon, you need to order your main now. Because when they're here, I won't be able to service you properly'. Note, by this time we didn't even get our starters or drinks to the table and it had only been 10 mins in the restaurant. We were also a group of customers who booked table in advance. Plus if you have a restaurant with a certain amount of capacity, then you must be able to serve all table equally. Doesn't matter white/pink/brown/black/purple!! If you can't, simply don't take the bookings. If a restaurant cannot serve 16 people at a time, you should probably close down or get more staff. Or more conveniently, put a sign outside 'We only serve certain colours'. No offence to any race here. If you go to an English restaurant, you're well treated there than an Asian restaurant. What an irony. There is no need to rush other customers away when you don't even have a nearly full restaurant at the time.
We were very disappointed by this and decided to leave the restaurant straight away. Family was being polite and said we had to go but I actually explained to the staff that this was not the right attitude. They are not very welcoming towards Asian people for whatever reason. Extremely disappointed. Please do not go there if you are an Asian and want to be treated decently.
We will never ever go there again.